The New House, Chippenham, SN15 1LX

Added 10th April 2015

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1. Appalling

By Rory - stayed here from 17th February 2014 to 16th August 2014

Lovely house completely let down by appalling agents, Chappell & Mathews, and the Landlords casual attitude to repairs. Ten days without heating or hot water, leaking shower cubicle. The house was dusty with blown bulbs when I moved in but they still accused me of leaving it dusty with blown bulbs when I left and charged my deposit. As it was less than £100 I couldn't be bothered to fight them because the Dispute System is so long winded. I do wonder how many other people they deprive of a full refund on the same basis. I would never, ever consider renting through Chappell & Mathews again

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